1. Prescription Glasses
1.1 You can place an order in-store, using a prescription from our optometrist or an outside optometrist. It must not have expired, must have your full name and the prescribing optometrist’s contact information and must be for optical glasses and not contact lenses.
1.2 If a frame that you want to order is not available, this means that it is currently out of stock at our lab and will be restocked shortly. Restock dates vary so we will be unable to estimate when the frame may be back in stock.
1.3 All orders for prescription glasses are final and Oscar Wylee is not liable for any change of mind. Once an order has been placed, they cannot be amended or cancelled. If you have an issue with your order, contact the store purchased from or our retail support team via our contact form.
1.4 Once your order is placed, you will receive a confirmation email with the selected frame details. Please review and contact a member of the team immediately if you have any questions.
2. Non-prescription Glasses
2.1 All non-prescription glasses come from our warehouse where the lenses are pre-cut. For non-prescription sunglasses, you are unable to modify the lens colour. If you would like a different lens colour or finish on the lenses, you will need to visit one of our stores so they can place the order for you. This may incur an additional cost as this will be considered a custom order from our lab. For non-prescription items, we can offer exchanges within 14 days of being received, granted that they are still in satisfactory condition with no damage or adjustments to the frames.
2.2 If a custom order is placed from our lab (i.e non-prescription but lens extras such as coatings or a different colour tint for the sunglasses) is selected, this is exempt from our 14 day returns policy and no exchange or refund is possible.
3.1 You are entitled to a replacement for a major failure or fault with the frames or lenses within 1 year of purchase. You are also entitled to have the goods, including the frames or lenses, repaired or replaced if the goods fail to be of acceptable quality within this 1 year period. This does not include being due to incorrect options selected when ordering or change of mind. We do not provide cover for mistreatment or general wear and tear over time.
3.2 We recommend that all our half-rim styles are purchased with our Thin & Light, 1.6 index lenses or above. Any orders with standard lenses that chip or crack will not be covered by Oscar Wylee’s standard lens replacement warranty.
3.3 There may be slight variations in the fit of each frame. If the fit is not perfect when you receive it, we’ll help you adjust it to your face at any of our stores.
3.4 Since each pair of glasses is customised based on your prescription, we cannot offer any exchange or refund for change of mind on prescription items.
If the prescription provided from an external optometrist is incorrect or if the prescription is no longer valid, purchasers agree that Oscar Wylee is not responsible for the cost of the remake and are not liable for any indirect or consequential losses.
3.5 Our warranty does not cover any damage caused by modifications made to the frame.
3.6 Our warranty does not cover damage caused to the lenses by misuse. This includes scratches caused by dropping them or crazing to the lenses due to being left in high temperatures.
4. Our Two Pairs from $199
4.1 Our two pairs of glasses from $199 includes clear optical glasses with standard single vision lenses only. Our standard single vision lenses are CR 39, 1.5 index lenses with scratch resistance. You can upgrade to prescription sunglasses for an additional cost per pair.
4.2 Our two pairs from $199 is only available per person and cannot be split between two people. Only one prescription can be used per offer. If you have a distance and a reading prescription, this is included in the offer as this is considered to be one prescription. Any prescriptions must have the full name of the person claiming and a valid expiry date to be able to order. If you have two different prescribed prescriptions, you will need to visit a store to be eligible for our two pairs from $199.
5. Optometrist Prescriptions
5.1 You can book an appointment through our website or by contacting one of our stores. If you take your prescription to an external optometrist to have lenses made and are unhappy with the results, Oscar Wylee is not liable for any cost to change the lenses.
5.2 If you bring an external prescription to Oscar Wylee to have lenses made and are unhappy with the results, Oscar Wylee is not liable for any cost to change the lenses. All external prescriptions must not have expired and must have your full name and the full name of the prescribing optometrist.
5.3 We may use your details to remind you of your appointment and for clinical recall purposes when you confirm your booking through the Oscar Wylee website or stores.
6. Processing Time
6.1 All orders take around 7-10 business days for processing and to be shipped out. Once your order has been sent, please allow 3-10 days for postage. If collecting in store, a member of the team will be in touch once the glasses have passed our quality control checks and are ready to be collected.
7. Current offers and promotions
7.1 Oscar Wylee reserves the right to stop any current offers at any time and without warning. All prices are in Canadian Dollars. From time to time Oscar Wylee may offer a newsletter, or product or service information updates. By accepting these Terms, you consent to Oscar Wylee using your email address to send you our newsletters or product information.
8. Website issues
9. Health fund claiming
9.1 Only prescription items are claimable through a private health insurer.
9.2 You can claim on a private health fund towards part or the full cost of the frames and lenses. The total amount of claimable depends on your level of cover and allowance. We are only allowed to claim based on the information generated by private health funds and cannot alter amounts to increase or decrease amounts claimable.
9.3 Some health funds cover lens extras including hi-index upgrades or lens coatings but this depends on the level of cover.
9.4 For non-prescription frames with lens coatings or add-ons, we are unable to provide item codes as these are not claimable from a private health fund provider through Oscar Wylee.
9.5 Oscar Wylee reserves the right to apply a discount to the frame and/or lens in an order.
10. Free Multifocal Lenses
10.1 Standard frames and lenses pricing applies.
10.2 Offer only applies when you purchase 1 pair of optical glasses.
10.3 This offer cannot be used in conjunction with any other deal, discount, or promotional offer.
11. Other Information
11.1 Oscar Wylee reserves the right to send customers and patients electronic, print, or other material that contains health information, promotional information, or other related information.
Oscar Wylee reserves the right to update and revise these terms and conditions at any time.
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