FAQs

Have questions? We got you!

Contents
Popular Questions

 

We offer eye exams with an optometrists in all our Canadian stores. Depending on your age and the province you live in you may be able to receive some coverage by the provincial government. If you are not eligible, our eye exams are available for a fee depending on your province.

 

Click here to book an appointment.

 

Please note that the coverage and ability to direct bill for eye exams vary between provinces. If you have any questions about direct billing, please reach out to your local store.

 

Unfortunately, we do not offer or test for contact lenses at the moment, but we may in the future.

 

Prescription sunglasses are not included in the two pairs from $199 

In-store, you will be able to add polarized or tinted lenses at an additional cost.

 

If we have tested your eyes in-store, your optometrist is more than happy to give you a copy of the results.

 

We do not offer discounts through third party sites. If we have a promotion, we will contact you via our mailing list or post on social media so you get the best deals available.

 

Your pupillary distance (PD) is the distance in millimetres between your eyes from the centre of one pupil to the other. This measurement is used to determine the location of the optical centre to position your new lenses correctly.

 

Your optician will measure your PD when you place a glasses order in-store.

 

You can return non-prescription over the counter sunglasses for an exchange within 14 days if you wish to change your mind so long as they are in brand new and saleable condition with the original packaging.

 

We do not offer exchanges or accept returns for a change of mind on any other product.

 

Unfortunately, we are unable to use an expired prescription to produce new glasses. The eyes can change and it’s always good to keep up-to-date with all eye health checks.

 

Click here to book an eye exam or contact your local store.

 

Yes, we do! You can upgrade to prescription sunglasses for an additional cost per pair. There are various custom colours you can choose from.

 

If you are unsure, please visit your local store to check the lens samples.

 

We do not offer exchanges or accept returns for a change of mind on any other product.

 

Due to insurance provider restrictions, we are not able to claim for non-prescription items via private health insurance in-store.

 

Contact your health insurance provider for more information.

Prescriptions

 

We offer eye exams with an optometrist in all our stores. Depending on your age and the province you live in you may be able to receive some coverage from the provincial government. If you are not eligible, our eye exams are available for a fee depending on your province.

 

Click here to book an appointment.

 

Please note that the cover and ability to direct bill for eye exams vary between provinces. If you have any questions about direct billing, please reach out to your local store.

 

We offer eye exams for children. This can vary depending on the store and location.

 

Click here to book a an eye exam or contact your local store.

 

Unfortunately, we do not offer or test for contact lenses at the moment, but we may do in the future.

 

Our eye exams usually take between 20 and 30 minutes. If any additional tests need to take place, the Optometrist will explain these to you. We may need to re-book these for another day.

 

We will call you the day before or on the day of your eye exam to confirm your appointment. If there are any special requirements, then we will let you know.

 

Make sure that you arrive 5-10 minutes before your scheduled time so we can complete all the necessary paperwork before your exam.

 

Make sure to bring a valid health card (if applicable), any private health insurance cards or insurance information, and any current glasses.

 

Try not to wear contact lens to the appointment. If you wear contact lens, please bring your own contact lens case and solution to store them during your eye exam

 

During your eye exam, the Optometrist may ask some lifestyle questions to get the best idea of how you will use your prescription. This helps them get the most accurate result for your day-to-day life. They may ask when and where you last had an eye exam.

 

The Optometrist may also ask about your health and any medications you may be on. This will help with assessing the health of your eyes and any potential visual issues. This information is stored on your file and is confidential.

 

By checking the blood vessels in the eye, the Optometrist can tell any signs of circulation problems or high blood pressure. They can also see the effects of Glaucoma or any reactions to certain medications.

 

Read more about their role here.

 

Certainly! We can check your prescription and your eye health. If needed, we may refer you to a specialist or back to your regular Ophthalmologist. If this is the case, we can fill in the needed information and pass this onto them before an appointment.

 

Read more about eye conditions here.

 

We have a lot of high-quality equipment in all of our stores such as:

 

Autorefractor – This helps give our Optometrist an idea of your prescription by testing your eye’s ability to focus. This also checks the pressure of the eye to help check for any signs of Glaucoma. The Optometrist will then use these results to fine-tune your prescription.

 

Lensometer – This machine can be used to measure the prescription of your current glasses. As this is just to give an estimate, we will not be able to produce glasses using the reading from this machine.

 

Retinal Camera (Not available in all stores) – This takes a picture of the back of the eye and helps the Optometrist keep a virtual record of your eye health. A manual check is always completed during every eye exam and the results are noted on your file.

 

Visual Field Machine (Not available in all stores) – This machine helps with checking for signs of Glaucoma, a possible stroke, or a brain tumour. It checks the central and peripheral vision to find any abnormalities.

 

Snellen Chart – This consists of different-sized letters that you will be asked to read and this will help the Optometrist determine your prescription.

 

Slit-lamp – This can be used when checking the health of the eye.

 

An Ishihara book – This is used when checking for signs of colour blindness.

 

Prescriptions are made up of different sections:

 

OD and OS – Derived from Latin, Oculus Dexter meaning Right eye, and Oculus Sinister meaning Left eye.

 

SPH (Sphere) – This is the amount of lens power, measured in diopters, prescribed to correct nearsightedness or farsightedness.

 

CYL (Cylinder) – This is the amount of lens power for astigmatism. If nothing appears in this column, you have little or no astigmatism that requires any correction.

 

AXIS – This is the degree that your SPH and CYL overlap to give the clearest vision.

 

INT ADD (Intermediate Add) – This is the addition needed to give clarity at around 1 metre away.

 

ADD (Near Add) – This is the addition needed to give clarity at around 30 cms away.

 

PRISM – This is the amount of prismatic power prescribed to compensate for eye alignment problems.

 

PD (Pupillary Distance) – This is the distance between your eyes. This is measured from the centre of each pupil in mm’s. This is not included in all prescriptions.

 

We can provide lenses for a wide range of prescriptions including high scripts with astigmatism.

 

If you have an SPH (Sphere) value stronger than +/-3 and or a CYL (Cylinder) value stronger than +/-3.00 on your prescription, a high index lens will be recommended to you when ordering in-store.

 

If you wish to only purchase the frames alone and visit your local optician to fill your lenses, you may purchase one.

 

A lot of people have astigmatism correction in their lenses. The amount can depend on if there will be any additional cost for your lenses. Head into an Oscar Wylee store or send us an email. Include a copy of your prescription and we can give you an idea of the best lens for you.

 

If you do not have a CYL (Cylinder) or AXIS on your prescription, this means that you don’t have astigmatism.

 

The prescriptions used for contact lenses and eyeglasses are different. Glasses sit approximately 12 millimetres away from the eye, whilst contact lenses sit directly on the eye. Because of this difference, the lenses used can differ in strength and aren’t always interchangeable. For legal and safety reasons, we cannot use your contact lenses prescription for an order of glasses.

 

If you order using a contact lens prescription and the lenses are incorrect, the purchaser agrees that Oscar Wylee is not responsible for the cost of a remake.

 

If we have tested your eyes in-store, your optometrist is more than happy to give you a copy of the results.

 

If you want to place an order in-store and we already have a prescription on file, head into your local Oscar Wylee store and a member of the team will be able to help you out.

 

Unfortunately, we are unable to use an expired prescription to produce new glasses. The eyes can change and it’s always good to keep up-to-date with all eye health checks.

 

Click here to book an eye exam or contact your local store.

 

Your pupillary distance (PD) is the distance in millimetres between your eyes from the centre of one pupil to the other. This measurement is used to determine the location of the optical centre to position your new lenses correctly.

 

Your optician will measure your PD when you place a glasses order in-store.

Sunglasses

 

Yes, we do! You can upgrade to prescription sunglasses for an additional cost per pair. There are various custom colours you can choose from.

 

If you are unsure, please visit your local store to check the lens samples.

 

Prescription sunglasses are not included in the two pairs from $199 

In-store, you will be able to add polarized or tinted lenses at an additional cost.

 

If a frame is non-prescription, you can use this with the two pairs from $199.

This offer is available in store but is subject to availability.

Direct Billing

 

Direct billing in health insurance is the process of filing health insurance claims without you having to worry about all the paperwork.

 

At Oscar Wylee, direct billing is simple. We will bill your health insurance provider directly and submit your claims, saving you time and from paying upfront for your prescription glasses, prescription sunglasses, or eye exam. You would only pay the difference (if any) depending on your vision insurance coverage and the cost of your glasses.

 

Direct bill works in all province. But the health insurers may be different.

 

 

Our friendly and professional teams are ready to help you claim your insurance benefits on the spot in-store.

 

  • Book an appointment in-store or online.
  • Remember to bring your health insurance card with you.
  • Our friendly team will help direct bill your health insurance company.

 

Private health insurance helps cover the cost of your health care. Depending on your coverage plan, some policies will include vision care coverage which you can use to pay towards the cost of new glasses.

 

Policy limits vary depending on your level of coverage. We recommend you contact your health insurance provider to be aware of any restrictions.

 

Due to insurance provider restrictions, we are not able to claim for non-prescription items via private health insurance in-store.

 

Contact your health insurance provider for more information.

 

All purchases made in-store can be claimed directly on your behalf by our store team and you will only need to cover the gap. If you do not have your health card, you will need to pay the total and claim back from them.

 

We are unable to provide service codes for non-prescription items.

 

Depending on your age and where you live you may be able to receive some coverage through your provincial health insurance plan. If you are not eligible, our eye exams are available for a fee.

 

Please note that the coverage and ability to direct bill for eye exams vary between provinces.

 

Contact your local Oscar Wylee store for more information.

Warranty / Returns

 

Oscar Wylee provides a 1 year warranty from the date of delivery on frames and lenses against manufacturing faults or defects. We will repair or replace faulty or defective frames or lenses free of charge for warranty claims made within 1 year of the delivery.

 

Oscar Wylee also offers a repair or replacement for problems experienced with vision during everyday use for claims made within 30 days of delivery.

 

If the same product has been discontinued or is no longer available, then we may offer an exchange for a similar product or a refund.

 

For more details please contact us.

Our warranty does not cover:

  • wear and tear;
  • any modifications or repairs not made by Oscar Wylee;
  • damage caused by misuse, neglect or carelessness (e.g. scratches from dropping or crazing to lenses due to being left in high temperatures);
  • damage caused by natural disaster;
  • changes to designs and/or colour after purchase;
  • purchases or deliveries outside Canada;
  • accidental loss or damage;
  • items that were not purchased from Oscar Wylee (e.g. if only lenses were purchased then the warranty does not cover any frame used for the lenses; if only frames were purchased then the warranty does not cover any lenses used in the frames);
  • incorrect external prescriptions provided to Oscar Wylee.
  • We do not cover chipped 1.5 index lenses in half-rim styles purchased. As such we recommend a 1.6 index for greater durability.

 

You can return non-prescription over the counter sunglasses for an exchange within 14 days if you wish to change your mind so long as they are in brand new and saleable condition with the original packaging.

 

We do not offer exchanges or accept returns for a change of mind on any other product.

 

Oscar Wylee gift cards are available for purchase and are not refundable or redeemable for cash.

 

To make a warranty claim you must return your glasses to your nearest Oscar Wylee store at your own expense together with proof of purchase.

 

The benefits provided by this warranty are in addition to other rights and remedies available under the law. Our goods come with guarantees that cannot be excluded under the Canadian Consumer Protection Act. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Payment

 

For in-store purchases, we accept cash, Visa or Mastercard.

 

If you have private health insurance, we can claim directly on your behalf with eClaims, and you will only need to cover the gap. Make sure you have your private health insurance card with you. If you do not have your card, you will need to pay the total and claim back from them.

 

We currently do not offer any instalment payment services.

 

All of our optical glasses come standard with custom-cut lenses that include UV 400 treatment as standard. Additional coatings are an upgrade for $20-$30.

 

Every pair of Oscar Wylee glasses comes with a hard case and a cleaning cloth.

 

As an independent company, we’re able to deliver designer quality eyeglasses at an exceptional price because we cut out all the middlemen.

 

The vast majority of higher-end fashion brands do not design or manufacture their own eyewear. Instead, they sell the licensing rights to a couple of large companies that do all the work for them. After the production phase, and licensing fees have been paid, these companies then on-sell the branded glasses to optical shops at an exorbitant price.

 

Following this, optical shops multiply the cost several times before selling them to you.

Lenses

We have a lot of different lens types available:

 

  • SVD (Single Vision Distance) – SVD lenses are used for far distance like driving, TV, or walking around. Some people can have a SVD prescription and use this for everything. This is called a constant or SVC (Single Vision Constant) prescription.

  • SVN (Single Vision Near) – SVN lenses are used for close vision like reading books or magazines.

  • SVI (Single Vision Intermediate) – SVI lenses give clarity around 1m away. Good for computer use or reading sheet music when playing an instrument.

  • Multifocal – Multifocal lenses, also known as progressive lenses, give multiple focal lengths from one lens. They have multiple prescriptions ground into the lens. They look like a standard lens but help you to see in the distance (like driving or tv), medium-range (like computer distance) and near (reading books or a phone).

  • Non-prescription – These are lenses with no prescription.

 

All of our prescription lenses come with UV 400 treatment as standard.

Additional coatings are an upgrade for $20-$30.

 

Check our price guide, contact or visit one of our stores to find out more.

We have a lot of different lens coatings available:

  • Anti-glare – A coating added to the lens that makes the lens anti-reflective, scratch-resistant and added UV protection.

     

  • Anti-glare Premium – This has the same benefits as our Anti-glare coating with the added advantages of extra scratch resistance, smudge resistance and anti-static.

     

  • Blue Light Filter – This lens reduces the blue light emitted from LCD/LED screens, such as computers, TV screens and smartphones. It may help in reducing eye strain and fatigue.

    Please note: this filter is only available for clear lenses and is unavailable for sunglasses due to the tint. Our Blue Light Filter is only available in standard 1.5, 1.6 and 1.67 index lenses. For more information, please visit our Blue Light Glasses page.

     

  • Tint – A dye added to the lenses to make them darker for sunglasses. Includes our Anti-glare coating as standard.

     

  • Polarized – A coating that is applied to the lens to darken it and add colour. This also cuts out glare on the horizontal wavelength. Also includes our Anti-glare coating as standard.

     

  • Photochromic – Clear lenses that tint to a darker colour when exposed to UV light.

    Available in Oscar Wylee Photochromic or Transitions™ brand (at a higher fee).

 

All our lenses are treated before they’re cut to fit your new glasses. As a result of this, we are unable to add coatings after production has finished.

 

Yes, we offer multifocal lenses (also known as progressive lenses). Although, to order you must visit one of our stores to be correctly measured for these lenses. Buy one pair from our optical range and you can get standard multifocal lenses for FREE.

 

Of course, we do! Our team in-store will be delighted to help you find the perfect pair for your prescription.

 

We sure can! For those who need stronger prescriptions, we offer high index options. One of our store teams can help you select the best lenses based on your prescription.

 

It’s easy to clean your lenses. Use the cloth provided in your case to get rid of any surface marks.

 

We also recommend using our lens spray (available to purchase in all our stores).

Frames

 

Of course! We want your Oscar Wylee glasses to be the perfect fit for your face before you commit to a purchase.

 

Your safety is very important to us, that’s why we have implemented strict safety precautions in all of our stores.

 

To find out more about our Covid-19 Safety Measures click here.

 

Most of our styles are available in one size only. Some styles do come in small and x-small. To find the perfect frames, visit one of our stores and our friendly team will be able to help you.

 

You can have your OW glasses adjusted free during the life of your glasses. Head in-store and a member of the team will be able to help your glasses give the perfect fit!

 

If you are not near an OW store, other Optometrists should be able to help with adjustments. Sometimes they will apply heat to frames to make them more malleable for adjusting. Direct heating applied to lenses can cause distortions and damage the lenses, so make sure to ask your Optometrist to avoid heating the lenses.

 

If you have any other questions or concerns please contact us.

 

Oscar Wylee frames are made of premium materials. From custom cellulose acetate, high-quality stainless steel, to ultra-lightweight titanium and ultem. These frames are complemented by some of the sturdiest hinges for absolute comfort and durability. Each frame passes through numerous stages of production and is polished to ensure a strong lustre.

 

All the high-quality materials used to create Oscar Wylee frames are sourced from various manufacturers and assembled in Asia. We have personally visited these factories to oversee the manufacturing processes and working conditions. After each individual frame has passed its inspection and strict quality assurance phases, we custom-cut your prescription lenses.

 

We recommend that all our half-rim styles are purchased with our Thin & Light, 1.6 index lenses or above. Any orders with standard lenses that chip or crack will not be covered by Oscar Wylee’s standard lens replacement warranty.

 

Of course! If you had an eye exam in one Oscar Wylee store and would like to place your order in another location at another time, the team can view your file and help you place the order.

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